And they all nodded. (Experience is key differentiator)

Over on the Sensible Internet Design Journal site, there’s an interesting post titled “In search of … search customer experience. Here are my pull quotes:

These huge Internet players agree that customer experience will be the key differentiator on which they stake their businesses once they’re all pointing their searches to like data.

now, 10 years into this whole Web thing, consumer expectations run so low…

The search engines are promoting bad results in absence of good ones.