Installing software people didn’t request erodes trust. It’s especially repugnant when it hitches a ride with a security or version update. Marshall Kirkpatrick’s right: downloading software has to be opt-in, not opt-out.
As technologists, we want up to date users. Beyond the real user-safety issues, it frustratingly holds us back. The oldest browser is the lowest common denominator and holds us all back. But sneaking new software into the sacred realm of auto-updating flows is unwise. We cannot take advantage of users at the exact moment we want them to trust us blindly and reflexively.
Multiple Apple products are within arm’s reach. My first technology experience several decades ago was on an Apple product. Love ‘em, but they should know better.
I’m glad John wrote his post.