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	<title>Nate Koechley &#187; Tech Support Tips</title>
	<atom:link href="http://nate.koechley.com/blog/category/tech-support-tips/feed/" rel="self" type="application/rss+xml" />
	<link>http://nate.koechley.com/blog</link>
	<description>Web professional with deep frontend engineering expertise skilled in user experience design and product strategy. Successful team leader, manager, and executive. Sought-after speaker, writer, and trainer.</description>
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		<title>Wireframing with Balsamiq Mockups</title>
		<link>http://nate.koechley.com/blog/2008/09/09/wireframing-with-balsamiq-mockup/</link>
		<comments>http://nate.koechley.com/blog/2008/09/09/wireframing-with-balsamiq-mockup/#comments</comments>
		<pubDate>Tue, 09 Sep 2008 10:17:38 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Browsers]]></category>
		<category><![CDATA[Cool]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Engineering]]></category>
		<category><![CDATA[Front End Engineering]]></category>
		<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[Publishing]]></category>
		<category><![CDATA[References]]></category>
		<category><![CDATA[Social Web]]></category>
		<category><![CDATA[Tech Support Tips]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/?p=503</guid>
		<description><![CDATA[Thanks to Pras for the pointer to Balsamiq&#8217;s Mockups application. I was sketching wireframes quickly within minutes of finding the product. 
I believe in low-fidelity sketching at the wireframe stage. Balsamiq makes it easy with its large library of UI control stencils, its auto-complete driven keybroad stencil selection, on-screen snap-to alignment guides, a powerful inspector [...]]]></description>
			<content:encoded><![CDATA[<p>Thanks to <a href="http://twitter.com/prasnation/statuses/914814003">Pras</a> for the pointer to <a href="http://www.balsamiq.com/products/mockups/tour">Balsamiq&#8217;s Mockups</a> application. I was sketching wireframes quickly within minutes of finding the product. </p>
<p>I believe in low-fidelity sketching at the wireframe stage. Balsamiq makes it easy with its large library of UI control stencils, its auto-complete driven keybroad stencil selection, on-screen snap-to alignment guides, a powerful inspector for precise control when rarely needed, and, more of all, a simplicity that makes it easy to start sketching or tweaking your mockup immediately. </p>
<p>The output is Balsamiq files, PGN or flattened image files, and XML. Because it exports XML it&#8217;s possible to use Balsamiq as a programmatic ingredient for downstream engineering systems and tools (such as partially automating the creation of detailed functional specifications, or using it as source for the automated building on the actual interface. </p>
<p>There is a rumor that they&#8217;ll be announcing clickable output files shortly, which might allow for the fast creation of clickable wireframes for usability testing (and other) needs.</p>
<p>I haven&#8217;t noticed, but it should be possible to customize what&#8217;s in the included UI Widget Library to a) take on a different visual skin; b) reflect new or fewer interface widget options.</p>
<p>All and all, I&#8217;m pretty intrigued. It seems there&#8217;s a market for  consumer-friendly ways to design interfaces. Once more people catch on how to much fun we&#8217;re having, they&#8217;ll want a shot at designing and realizing all the apps they&#8217;re dreaming up, too!</p>
<p>I&#8217;d love to hear what you think of this approach. Have you tried it? Does it work for your teams&#8221;</p>
<p><a href="http://www.flickr.com/photos/natekoechley/2842824750/" title="Balsamiq Mockups For Desktop - * New Mockup by natekoechley, on Flickr"><img src="http://farm4.static.flickr.com/3130/2842824750_8f8680f49e_m.jpg" width="240" height="218" alt="Balsamiq Mockups For Desktop - * New Mockup" /></a></p>
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		<slash:comments>7</slash:comments>
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		<title>iPhone Volume Too Low, with Partial Fix</title>
		<link>http://nate.koechley.com/blog/2007/12/18/fix-iphone-volume/</link>
		<comments>http://nate.koechley.com/blog/2007/12/18/fix-iphone-volume/#comments</comments>
		<pubDate>Wed, 19 Dec 2007 05:15:27 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[References]]></category>
		<category><![CDATA[Tech Support Tips]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2007/12/18/fix-iphone-volume/</guid>
		<description><![CDATA[I don&#8217;t remember noticing this issue in the first several months of owning an iPhone, but lately it seems that the volume is way too low. Even when I max the volume many songs and podcasts are difficult to hear well. I suspected the ear buds were at fault, but lately I&#8217;ve been thinking that [...]]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t remember noticing this issue in the first several months of owning an iPhone, but lately it seems that the volume is way too low. Even when I max the volume many songs and podcasts are difficult to hear well. I suspected the ear buds were at fault, but lately I&#8217;ve been thinking that it might be software. I played around a bit and found that going into Settings > iPod on the iPhone and setting Sound Check to Off (and disabling Volume Limit for good measure) makes things louder.</p>
<p>I&#8217;m still not thrilled with the ear buds, and am shopping for new ones, but the software fix was a big help.</p>
]]></content:encoded>
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		<slash:comments>4</slash:comments>
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		<title>Leopard 10.5.1 Update Breaks Cisco VPN, with Fix</title>
		<link>http://nate.koechley.com/blog/2007/11/20/leopard-1051-update-breaks-cisco-vpn-with-fix/</link>
		<comments>http://nate.koechley.com/blog/2007/11/20/leopard-1051-update-breaks-cisco-vpn-with-fix/#comments</comments>
		<pubDate>Wed, 21 Nov 2007 01:27:56 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[References]]></category>
		<category><![CDATA[Tech Support Tips]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Tutorials]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2007/11/20/leopard-1051-update-breaks-cisco-vpn-with-fix/</guid>
		<description><![CDATA[I updated my Mac to Leopard a few weeks ago. All good.
Yesterday I ran the update to 10.5.1. Not so good: It knocked out my Cisco VPN client. Permanently. Rebooting did not help. Reinstalling did not help. (I rely on VPN non-stop, even to retrieve my office email.)
So today I poked around for a while [...]]]></description>
			<content:encoded><![CDATA[<p>I updated my Mac to Leopard a few weeks ago. All good.</p>
<p>Yesterday I ran the update to 10.5.1. Not so good: It knocked out my Cisco VPN client. Permanently. Rebooting did not help. Reinstalling did not help. (I rely on VPN non-stop, even to retrieve my office email.)</p>
<p>So today I poked around for a while and after some deep searching found the fix. It&#8217;s easy, and worked for me on the first try. The solution was on <a href="http://www.anders.com/cms/192/CiscoVPN/Error.51:.Unable.to.communicate.with">Anders Brownworth</a>&#8217;s site (thanks Anders!), and I&#8217;m reprinting an excerpt here in the hopes that it will make it easier to find for somebody else. </p>
<blockquote cite="http://www.anders.com/cms/192/CiscoVPN/Error.51:.Unable.to.communicate.with"><p>
If you are running Cisco&#8217;s VPNClient on Mac OSX, you might be familiar with (or tormented by) &#8220;Error 51: Unable to communicate with the VPN subsystem&#8221;. The simple fix is to quit VPNClient, open a Terminal window, (Applications -> Utilities -> Terminal) and type the following:</p>
<p><code>sudo /System/Library/StartupItems/CiscoVPN/CiscoVPN restart</code></p>
<p>and give your password when it asks. This will stop and start the &#8220;VPN Subsystem&#8221;, or in other words restart the CiscoVPN.kext extension.
</p></blockquote>
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		<slash:comments>35</slash:comments>
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		<title>Rounding Off the Edges</title>
		<link>http://nate.koechley.com/blog/2007/02/04/rounding-off-the-edges/</link>
		<comments>http://nate.koechley.com/blog/2007/02/04/rounding-off-the-edges/#comments</comments>
		<pubDate>Mon, 05 Feb 2007 06:47:03 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Design]]></category>
		<category><![CDATA[Engineering]]></category>
		<category><![CDATA[Front End Engineering]]></category>
		<category><![CDATA[Tech Support Tips]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2007/02/04/rounding-off-the-edges/</guid>
		<description><![CDATA[In Alex Russell&#8217;s latest blog post, When Utility Isn’t Enough, he writes that he&#8217;s &#8220;starting to focus more and more on the &#8217;sharp edges&#8217; of the web development experience.&#8221; I think he&#8217;s suggesting that we &#8212; tool developers and envelope pushers &#8212; might best spend our time reducing the pain points instead of always chasing [...]]]></description>
			<content:encoded><![CDATA[<p>In Alex Russell&#8217;s latest blog post, <a href="http://alex.dojotoolkit.org/?p=599">When Utility Isn’t Enough</a>, he writes that he&#8217;s &#8220;starting to focus more and more on the &#8217;sharp edges&#8217; of the web development experience.&#8221; I think he&#8217;s suggesting that we &#8212; tool developers and envelope pushers &#8212; might best spend our time reducing the pain points instead of always chasing the latest advancement. I agree. He continues that:</p>
<blockquote cite="http://alex.dojotoolkit.org/?p=599"><p>&#8220;rounding off the sharp edges is an exercise in usability: things are only useable (sic) when they do what you expect them to. A system that hurts you more than you expect isn&#8217;t useable.</p>
</blockquote>
<p>I share his conclusion that &#8220;sacred cows and continually sunk costs&#8221; can&#8217;t continue forever.</p>
<p>Come to think of it, this is probably one of the chief issues of the past year, and forward too. A common manifestation of this syndrome is the ongoing struggle between &#8220;because it&#8217;s the standard&#8221; and &#8220;because it works.&#8221;</p>
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		<slash:comments>0</slash:comments>
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		<title>Flickr Gifts For All</title>
		<link>http://nate.koechley.com/blog/2006/12/13/flickr_gifts_2006/</link>
		<comments>http://nate.koechley.com/blog/2006/12/13/flickr_gifts_2006/#comments</comments>
		<pubDate>Wed, 13 Dec 2006 23:45:13 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Cool]]></category>
		<category><![CDATA[Info Mgmt]]></category>
		<category><![CDATA[Life...]]></category>
		<category><![CDATA[Photos]]></category>
		<category><![CDATA[Tech Support Tips]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2006/12/13/flickr_gifts_2006/</guid>
		<description><![CDATA[Heather Champ announced yesterday on the Flickr Blog good news for Flickr users Past, Present, and Future. If you&#8217;re an existing regular user, your upload quote rose from 20mb to 100mb. If you&#8217;re an existing Pro user, your upload quote rose from 2GB to Infinity. If you&#8217;re not a current Flickr user, it just got [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://blog.flickr.com/flickrblog/2006/12/ho_ho_ho_flickr.html">Heather Champ announced yesterday on the Flickr Blog good news for Flickr users</a> Past, Present, and Future. If you&#8217;re an existing regular user, your upload quote rose from 20mb to 100mb. If you&#8217;re an existing Pro user, your upload quote rose from 2GB to Infinity. If you&#8217;re not a current Flickr user, it just got easier for people to gift accounts to you &#8211; and no longer just upgrades to pro.</p>
<p>Thank you Flickr!</p>
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		<slash:comments>1</slash:comments>
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		<title>Tip: Disable PDF Display in Firefox (Use Reader Instead)</title>
		<link>http://nate.koechley.com/blog/2006/07/15/tip-disable-pdf-display-in-firefox-use-reader-instead/</link>
		<comments>http://nate.koechley.com/blog/2006/07/15/tip-disable-pdf-display-in-firefox-use-reader-instead/#comments</comments>
		<pubDate>Sun, 16 Jul 2006 02:24:59 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Browsers]]></category>
		<category><![CDATA[Info Mgmt]]></category>
		<category><![CDATA[Tech Support Tips]]></category>
		<category><![CDATA[Tools]]></category>
		<category><![CDATA[Tutorials]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2006/07/15/tip-disable-pdf-display-in-firefox-use-reader-instead/</guid>
		<description><![CDATA[Erik Bruchez on the XForms Everywhere blog walks through the steps necessary to make pdf files open in your dedicated pdf viewer instead of in Firefox. He also does a nice job summarizing why you&#8217;d want to do this:



The Adobe Acrobat Reader plugin, like any Adobe application, takes ages to start. While it is starting, [...]]]></description>
			<content:encoded><![CDATA[<p>Erik Bruchez on the <a href="http://www.orbeon.com/blog/">XForms Everywhere</a> blog walks through <a href="http://www.orbeon.com/blog/2006/07/14/disabling-pdf-display-in-firefox/">the steps necessary to make pdf files open in your dedicated pdf viewer instead of in Firefox</a>. He also does a nice job summarizing <i>why</i> you&#8217;d want to do this:</p>
<blockquote>
<ul>
<li>
<p>The Adobe Acrobat Reader plugin, like any Adobe application, takes ages to start. While it is starting, your browser is frozen and you can’t do anything else.</p>
</li>
<li>
<p>When it doesn’t work, it crashes your entire browser, or just freezes it (the case with Adobe Acrobat 6.0 and Firefox).</p>
</li>
<li>
<p>When it works, usual browser shortcuts don’t work, including those to close your window or tab, navigate between tabs, go back and forward, etc.</p>
</li>
<li>
<p>To make things worse, there is really no reliable warning when you follow a hyperlink that you are going to open a PDF file. So you hang, crash or freeze without any courtesy notice.</p>
</li>
</ul>
</blockquote>
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		<title>Two Thunderbird Tips: Remove Duplicate Messages and Change Reply Headers</title>
		<link>http://nate.koechley.com/blog/2006/05/17/two-thunderbird-tips/</link>
		<comments>http://nate.koechley.com/blog/2006/05/17/two-thunderbird-tips/#comments</comments>
		<pubDate>Wed, 17 May 2006 08:09:10 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Browsers]]></category>
		<category><![CDATA[Gadgets]]></category>
		<category><![CDATA[Info Mgmt]]></category>
		<category><![CDATA[References]]></category>
		<category><![CDATA[Tech Support Tips]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/2006/05/17/two-thunderbird-tips/</guid>
		<description><![CDATA[There are two tweaks I made to my Mozilla Thunderbird client in the last two days. 
By default, Thunderbird places &#8220;Joe Smith wrote:&#8221; at the top of your message when you reply. I&#8217;d prefer to have a date stamp there toom like &#8220;on 5/12/2006 10:03 AM Joe Smith said the following:&#8221;. Firefox is a great [...]]]></description>
			<content:encoded><![CDATA[<p>There are two tweaks I made to my Mozilla Thunderbird client in the last two days. </p>
<p>By default, <a href="http://www.mozilla.com/thunderbird/">Thunderbird</a> places &#8220;Joe Smith wrote:&#8221; at the top of your message when you reply. I&#8217;d prefer to have a date stamp there toom like &#8220;on 5/12/2006 10:03 AM Joe Smith said the following:&#8221;. <a href="http://www.mozilla.com/firefox/">Firefox</a> is a great browser and Thunderbird is a great email client for more reasons than extensibility, but extensibility sure is nice. The change is nearly-trivial in Thunderbird by modifing the User.js file in your Thunderbird profiles folder, and restarting Thunderbird (not your computer). How? <a href="http://www.mozilla.org/support/thunderbird/tips#beh_replyheader">Change Your Thunderbird Response Header</a></p>
<p>Another nice extensibility feature is Mozilla&#8217;s <a href="http://en.wikipedia.org/wiki/Mozilla_extensions">Extensions</a> system which Thunderbird also shares wth Firefox. Returning from another time zone the other day, my POP server got confused and sent me all my recent messages again. Which stinks, because I ended up with about 1800 duplicate messages filtered and spread throughout my inbox folder structure. In the past I&#8217;ve just accepted that fate, but this time I looked for an extension. </p>
<p>Sure enough, the perfect <a href="https://addons.mozilla.org/thunderbird/956/">tool for removing duplicate messages</a> exists. One tip: switch which message (older or newer) is discarded, lest you delete your metadata (read, flagged) along with the older message. By default it seems to keep newer, but I&#8217;d recommend switching that. Aside from that, it&#8217;s a blazing fast tool that without fuss does exactly what it advertises.</p>
<p>Thanks,<br />
Nate</p>
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		<title>Mozilla Thunderbird Maintenance</title>
		<link>http://nate.koechley.com/blog/2006/01/16/mozilla-thunderbird-maintenance/</link>
		<comments>http://nate.koechley.com/blog/2006/01/16/mozilla-thunderbird-maintenance/#comments</comments>
		<pubDate>Tue, 17 Jan 2006 02:32:12 +0000</pubDate>
		<dc:creator>Nate Koechley</dc:creator>
				<category><![CDATA[Browsers]]></category>
		<category><![CDATA[References]]></category>
		<category><![CDATA[Tech Support Tips]]></category>
		<category><![CDATA[Tools]]></category>

		<guid isPermaLink="false">http://nate.koechley.com/blog/?p=364</guid>
		<description><![CDATA[I&#8217;ve been using Mozilla Thunderbird as my exclusive desktop mail client at home and work for the last six or eight months. It&#8217;s been a perfectly capable and full-feature mail client, it&#8217;s not part of the Microsoft monopoly, and I like supporting Mozilla. 
Several weeks ago though, my home instance started having problem. The indicator [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;ve been using <a href="http://www.mozilla.com/thunderbird/">Mozilla Thunderbird</a> as my exclusive desktop mail client at home and work for the last six or eight months. It&#8217;s been a perfectly capable and full-feature mail client, it&#8217;s not part of the Microsoft monopoly, and I like supporting <a href="http://www.mozilla.com/">Mozilla</a>. </p>
<p>Several weeks ago though, my home instance started having problem. The indicator was that the Inbox count (the number of messages) was incorrect, and would often rapidly increase to a huge and incorrect number (200,000+ sometimes). Additionally, checking mail found sometimes fail, and the status bar would display incorrect or irrelevant information.</p>
<p>I did a little research and learned that I should be (have been) compacting my folders regularily to prevent mailbox corruption. To do so, highlight a folder or account, and go File > Compact Folders. Check out <a href="http://kb.mozillazine.org/Compacting_folders">How to compact folders in Mozilla Thunderbird</a> for all the details.</p>
<p>I tried several times to compact the folders, but either the process would fail or, if compeleted, wouldn&#8217;t fix the program. I concluded after research that this indicated the my mailbox data files had become corrupt. The mail <em>data</em> was OK, but the index, or <em>table of contents</em> of that data was corrupt. </p>
<p>Lukily, Thunderbird can easily create a new index file (foo.msf, for Mail Summary File), and will do so automatically if it finds the file missing. After locating my <a href="http://kb.mozillazine.org/Profile_folder">Profile Folder</a>, I <a href="http://kb.mozillazine.org/Compacting_folders#Compacting_doesn.27t_seem_to_work">deleted all the .msf files that were causing problems</a>. (Actually ALL of &#8216;em, just to be safe.) There&#8217;s a .msf for each of your mail folders, so your number of .msf files will vary &#8212; I had a few dozen.</p>
<p>(To be safe, cut-and-paste a copy of your Profile Folder to a safe location before mucking around in your profile.)</p>
<p>With the bad files out of the system, I booted Thunderbird back up and watched as it rebuilt each index file. Problem solved. It&#8217;s been working perfectly since.</p>
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